OFFICIAL ALLSTATE SUGAR BOWL FAN SHOP

FAQ

Frequently Asked Questions
 
How can I contact you?
Click on “Contact us” at the bottom of the page or e-mail us at SugarBowl@dyehardfansupply.com. We try to respond to all inquiries within 24 hours. Please note that our hours of operation are Monday thru Friday 8-5pm EST. We are unable to respond over the weekend.
 
How much are your shipping and handling charges?
Shipping and handling charges within the continental United States are calculated using our USPS real time calculator. Please use our calculator at the bottom of the cart to provide shipping costs based on your order.
 
What forms of payment are accepted?
We accept any of the four major credit cards: Mastercard, Visa, Discover and American Express as well as Apple Pay & Google Pay.
 
Is my transaction secure?
Yes. Our transactions are encrypted and processed by Braintree, a division of PayPal, and has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
 
My merchandise was damaged when I received it. What do I do?
Though all merchandise is clearly scrutinized before leaving our warehouse items may become damaged in transit. Should this be the case feel free to click on “Contact us” at the bottom of the page or e-mail us at SugarBowl@dyehardfansupply.com so that we can sort things out and quickly provide a replacement. Please provide your order number and product details when contacting our support team.
 
Are there refunds or exchanges?
Dyehard Fan Supply is proud to provide an unconditional money back guarantee and will gladly accept refunds and exchanges if you are unhappy with the product for any reason provided the product is returned in its original condition.  For returns our policy lasts as long as we currently stock the item you purchased but in any event not more than 30 days with the exception of closeout and customized items. If 30 days have gone by since your purchase, we can’t promise you a refund or exchange but will give such requests due consideration dependent upon the condition of the product, current store availability, and retail price. See our full refund policy here.

I just received my order and now the item is on sale, can I receive a credit?

Absolutely!  We provide a 30 day price match guarantee.  If you purchase and item from us and see the same piece discounted within 30 days, you may request a credit to your original form of payment by emailing us at: SugarBowl@dyehardfansupply.com.

Do you ship outside of the United States?
We do ship internationally.  International orders are shipped via USPS and usually take 7-10 Business Days.  If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.
 
Can I cancel or add to my order once it is submitted?
Orders are processed fairly quickly, but if you find you do need to cancel or amend you can click on “Contact us” at the bottom of the page or e-mail us at SugarBowl@dyehardfansupply.com.
 
How can I apply to work for your company?
If you would like to work for us feel free to send your resume to contactus@dyehardfansupply.com and we’ll be sure to pass it along to the Human Resources Department.